At RP93Products, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Eligibility for Returns
- Items must be returned within [e.g., 30 days] from the date of delivery.
- Items must be in new, unused, and unopened condition, with all original packaging, tags, and seals intact.
- Proof of purchase (order number, receipt) is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty:
- Opened or used cosmetic, skin care, hair care, or wellness products.
- Products with broken seals.
- Items marked as “Final Sale” or “Non-Returnable.”
- Gift cards.
3. How to Initiate a Return
- Please contact our Customer Service team at [Your Customer Service Email] or call us at [Your Phone Number] to request a Return Merchandise Authorization (RMA) number.
- Clearly state your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is approved, you will receive an RMA number and instructions on how to send back your item(s).
4. Shipping Returns
- Customers are responsible for return shipping costs unless the item is faulty or an error was made by RP93Products.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Please ensure the item is securely packaged to prevent damage during transit.
5. Refunds
- Once we receive and inspect your returned item(s), we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 7-10 business days].
- Shipping costs are non-refundable (unless the item was faulty or an error was made by us).
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund (as per this policy) and place a new order for the desired item.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [e.g., 7 days] of delivery. We will require photographic evidence of the issue. We will arrange for a replacement or a full refund, including any shipping costs, at our discretion.
8. Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: [Your Customer Service Email]
Phone: [Your Phone Number]